Privacy Policy 4dsweep

This Privacy Policy ("Policy") is published by 4dsweep ("we", "platform") to explain how we handle the personal information of players who register and use our services. This Policy applies to all users of the 4dsweep website regardless of how they access it — whether through a web browser on a laptop, mobile phone or other device.

4dsweep operates under international licensing and complies with the data protection framework set by the relevant regulatory bodies. We respect the privacy rights of every player and take this responsibility seriously in every aspect of our operations.

This Policy should be read together with the 4dsweep Terms and Conditions. In the event of any conflict, the provisions of this Policy will apply for matters relating to privacy and data protection.

4dsweep collects personal information from players through several channels. The information we collect falls into two main categories:

2.1 Information You Provide Directly

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to verify that you are 21 years of age or older
• Active email address
• Mobile phone number
• Account username and password
• Payment method details used (e-wallet account number, bank details)
• Identity verification documents when required for the KYC process

2.2 Information Collected Automatically

• IP address and general location data (country/region)
• Device type, operating system and web browser used
• Activity log records — login times, games played, total bets placed
• Cookie data and session identifiers
• Other technical information required for fraud detection

The information we collect is used solely for purposes related to the operation of the 4dsweep platform and services to players. The following are the main purposes for which that data is used:

3.1 Account Management

We use your information to create and manage player accounts, verify your identity, process deposits and withdrawals, and maintain accurate transaction records. Age verification is mandatory — this platform is open only to players aged 21 and above.

3.2 Security and Fraud Prevention

Account activity data is analysed to detect any unusual activity, unauthorised access attempts, or patterns indicating misuse of the platform. This protects other players and the overall integrity of the system.

3.3 Customer Support

When you contact our 24/7 support team via live chat or email, we may use your account information to verify your identity and provide accurate assistance. Communication records are kept for training and service quality purposes.

3.4 Legal and Regulatory Compliance

As a platform operating under international licensing, 4dsweep is required to keep certain records and disclose information to authorities when ordered by law or a valid court order.

3.5 Platform Improvement

Anonymised usage data is used to understand usage patterns, improve interface design, and ensure the platform runs smoothly across various devices.

4dsweep does not sell or rent player personal information to any third party. However, in the context of normal operations, information may be shared with the following parties under strict confidentiality agreements:

• Payment Service Providers — Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto asset providers (USDT, BTC, ETH) to enable financial transactions to be processed securely.
• Game Software Providers — the minimum information required to access game content from providers such as PG Soft, Pragmatic Play, JILI and Spribe.
• Identity Verification Services — third parties that assist with the KYC (Know Your Customer) process to ensure compliance and security.
• Authorities and Regulatory Bodies — when required by law, regulatory rules or court orders.

All third parties that receive player data are required to comply with data protection standards as strict as 4dsweep's own internal standards. We ensure data sharing agreements are kept up to date and audited.

4dsweep uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

5.1 Types of Cookies We Use

• Essential Cookies — required for the basic functions of the platform, including login authentication and session security. Without these cookies, some parts of the platform will not work.
• Performance Cookies — collect information about how users interact with the platform for technical improvement purposes.
• Functional Cookies — store user preferences such as language and display settings.

You can set your web browser to reject cookies, but this may affect certain functions of the 4dsweep platform. Continued use of our platform after reading this cookie notice is considered your consent to the use of cookies.

4dsweep retains player personal information for as long as an active account is maintained and for a reasonable period after account closure, to meet legal, financial and regulatory requirements.

Financial transaction records are kept for the period set by the relevant regulatory rules. Data that is no longer needed is deleted or anonymised regularly in accordance with our internal data destruction schedule.

When an account is closed at a player's request, we will process the data deletion request within a reasonable period, subject to legal obligations that may require us to retain certain records for a longer period.

As a 4dsweep player, you have the following rights regarding your personal information:

• Right of Access — request a copy of the personal information we hold about you.
• Right of Rectification — request that we correct information that is inaccurate or incomplete.
• Right of Erasure — request that we delete your information, subject to our legal obligations.
• Right to Restrict Processing — request that we limit how we use your data in certain situations.
• Right to Object — object to the processing of your data for certain purposes.
• Right to Data Portability — request your data in a transferable format.

To exercise any of the above rights, please contact the 4dsweep support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable period and may require identity verification before information is shared or deleted.

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of data stored in our databases
• Role-based access controls for internal staff
• Regular security audits and penetration testing
• Documented security incident response procedures
• Data protection training for all staff who handle player data

While we take all reasonable precautions, no system can be guaranteed 100% secure. Should a security incident occur that affects your data, 4dsweep is committed to notifying affected players within an appropriate timeframe.

As 4dsweep operates as an online platform with infrastructure spanning multiple geographic zones, player personal information may be stored or processed outside Malaysia. In such situations, we ensure those data transfers are protected by appropriate mechanisms, including data transfer agreements that comply with international data protection requirements.

We only use infrastructure providers with a recognised security track record and compliance with industry standards for data protection.

4dsweep reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operating practices, legal requirements or the technology we use.

Any material changes will be notified to players via a notice displayed on the platform before the changes take effect. The effective date of the latest version of this Policy is stated at the top of this document.

Continued use of the 4dsweep platform after the effective date of any change is considered your acceptance of the updated Policy. If you do not agree with the changes, you have the right to close your account and stop using the platform.

If you have any questions, concerns or complaints regarding this Privacy Policy or how 4dsweep handles your personal information, please contact us through the following channels:

• Live Chat — 24/7 support available directly on the platform, in Malay and English.
• Email — [email protected]

Our team will endeavour to respond to privacy-related enquiries promptly. For requests that require identity verification, please include your relevant account information so we can verify your identity accurately before disclosing or modifying any information.